Connect Your Survey to Facebook

It’s easy to connect your survey to Facebook using Survey Analytics’ Enterprise Research Platform.

Why connect your survey to Facebook?  So you can easily include a button in your survey asking respondents to connect with their Facebook account.

When respondents connect to their Facebook account, they can share the survey with their Facebook friends.

Imagine the possibilities!  Now you are not just restricted to collecting data from your respondents; you can tap into the knowledge of their social connections.

When you connect your survey to Facebook with Survey Analytics' Enterprise Research Platform, you can put a Facebook authentication button in your survey, which allows respondents to share the survey with their Facebook friends.

When respondents connect with Facebook in your survey, they are opting in to sharing some basic information from their Facebook account, including:

– Facebook User ID
– First and Last Name
– Language
– Gender
– Date of Birth

It’s easy to add Facebook Connect to your survey.  Follow this link for a tutorial explaining this simple process step by step.

SurveyPocket Supports Automated CRM Actions

SurveyPocket just got even better; the app now makes it easy to trigger actions in Salesforce and other CRM systems based on responses to your survey.

One of the most powerful features of SurveyPocket is the ability the tablet survey app gives you to collect data in offline mode without a wi-fi connection. This allows you to go anywhere to collect your data; then you sync the data to Survey Analytics’ Enterprise Research Platform when you have access to wi-fi.

When you sync your data, SurveyPocket and Survey Analytics’ Enterprise Research Platform will interface with Salesforce.com or other CRM systems to create tasks for follow-up or trigger other CRM events.

SurveyPocket Salesforce

For example, one the questions you ask customers in a satisfaction survey is whether they have any support issues which have not been resolved. SurveyPocket can execute a macro in Salesforce that will automatically create a follow-up task so that your team can be sure to respond to the customer concern.

Survey Analytics Supports Easy Categorization in Text Analysis

There are many times when your survey dataset includes unstructured text data such as responses to open-ended questions.

The text analysis feature in Survey Analytics’ Enterprise Research Platform helps you derive valuable insights from unstructured text data.

You can code your unstructured text data  into categories, allowing for quantitative analysis.

Use the text analysis feature of Survey Analytics software to set up  and analyze text categories in your data.

Here’s how:

Text Categorization 1

Click on “Text Analysis” under the “Analytics” tab.  Under “categories,” click “add new,” then add in each of the categories into which you want to code your data, clicking “save” after you add each one.

Text Categorization 2

Once you have saved the categories for your analysis, click “categorize responses” in order to begin the coding process.

Text Categorization 3

For each unstructured text response, simply click on the appropriate category to code that response in the category.  Please note, you can categorize a response in more than one category if you so choose.

Text Categorization 4

Once you have completed the coding process, the coded responses are available for quantitative analysis.  You will be able to view charts showing the distribution of categorized responses.

New Feature on SurveyAnalytics: Drag and Drop Ranking Question

If you are currently using the ranking question template, SurveyAnalytics has added a new drag and drop ranking question type.  Drag and Drop Ranking is best for when you’re looking for a question type that allows a survey taker to visualize their answer options and lets them order the items  from a predetermined list.

What is a Drag and Drop rank order question type?

The Drag and Drop rank order question type allows you to have images as ranking options in your question. Respondents can then drag the images one by one to rank them, once the images are all dragged they can be sorted easily by dragging and dropping them vertically in the box.

How can I set up the Drag and Drop question?
    • Step 1: Go to  Login »  Surveys »  (Select Survey) »  Edit Survey »  Add/Edit Questions
    • Click on the Add New Question link.
    • From Add-On Modules select the Image Ranker question type and click on the Next button.
  • Step 2:
  • Question Text: Enter in the Question Text here.
  • Name: Enter in the Answer option text/ Image label text here.
  • Image: Select the Image from the drop menu.
    Image should be uploaded prior to adding the question.
  • Click on Save Question to add the question.
  • You have successfully added the Image Ranking question to your survey.
On the survey the question will display as below:
 What type of reports do I get for the Drag and Drop Rank Order question type?

  • Summary Report for the choices
  • All Downloadable Reports include the Drag and Drop Question Statistics
  • Individual Response in the Response Viewer
Image Recommendations:
For the most effective survey experience, we would recommend to keep your image size up to  300 pixels.